ont4 FAQ — Your Questions, Answered

Go to the Register page and fill in your full name, Pakistani mobile number (03XX format), email address and a password. If you have a promo code, add it during registration. Once submitted, verify your account via the code sent to your mobile or email. The whole process takes under three minutes. Registration is completely free.

Yes — you must be at least 18 years old to register and use ont4. This applies to all sections of the platform including sports betting, live casino, fish games and bingo. Accounts belonging to anyone under 18 are closed immediately and any balance is voided. ont4 may request age verification documents at any point.

No. Each person is permitted one registered account only. Duplicate accounts are a breach of the terms and conditions and will be closed. If you have forgotten your login details, use the password recovery option rather than creating a new account.

Click the Forgot Password link on the Login page. A reset code will be sent to your registered Pakistani mobile number or email. Follow the steps to set a new password. If you no longer have access to the registered contact details, reach out to support through your account.

Yes. The ont4 login screen accepts either your registered Pakistani mobile number (03XX format) or the email address you used when you created the account. Both work as valid login identifiers.

ont4 supports JazzCash, Easypaisa, Raast instant transfers, standard bank transfers, debit and credit cards and other mobile wallets. All transactions are processed in PKR. The full list of currently available methods is shown in the payment section of your account after login.

Most deposits via JazzCash, Easypaisa and Raast are credited within a few minutes. Bank transfers may take longer depending on your bank's processing times. If a deposit has not appeared after a reasonable wait, contact support with your transaction reference number for assistance.

Log in to your ont4 account and go to the Withdrawal section. Select your preferred method — JazzCash, Easypaisa, Raast, or bank transfer — enter the amount in PKR and confirm. Withdrawal times vary by method. You may be required to verify your identity before your first withdrawal or when withdrawing larger amounts.

Minimum deposit and withdrawal amounts are displayed in your account's payment section and may vary by method. Check the specific limits for JazzCash, Easypaisa, Raast and bank transfer in your account settings for the most up to date figures in PKR.

ont4 does not charge its own fees for standard deposits and withdrawals. However, your bank, JazzCash or Easypaisa provider may apply their own transaction charges. Check with your payment provider if you are unsure whether a fee will be deducted from your end.

Yes. ont4's Sports section covers Pakistan Super League matches, T20 internationals, bilateral series and other major cricket formats. Markets include match winner, top scorer, highest partnership, man of the match and over-by-over options. Live in-play betting is available with odds updating with each delivery during active matches.

Settlement rules for abandoned or rained-off matches depend on the specific market and how much play occurred before the stoppage. Markets with an official result (e.g. via DLS method) are settled normally. Markets where no result is possible due to insufficient play are typically voided and stakes returned to your PKR balance. Full settlement rules are available in the sports terms on your account.

Yes. Football leagues and international tournaments run alongside cricket betting throughout the year, so there are always markets active outside of cricket seasons. Esports markets are available for major competitive gaming events. All are accessible from the same Sports section with the same PKR wallet.

Winning bets are settled and credited to your PKR account balance as soon as the relevant market is settled — typically within minutes of the match or event result being confirmed. In-play bets on specific overs or sessions in cricket are usually settled as soon as that portion of play is complete.

ont4's Live Casino streams real-time tables with professional dealers. You can see the dealer, table and game progression on your screen and place bets using your PKR balance exactly as you would at a physical table. Multiple game types including baccarat, roulette and card games are available at different stake levels. No special software is needed — it runs directly in your browser or through the app.

Fish games are arcade-style shooting games where the targets are fish and sea creatures swimming across the screen. Players choose a weapon level, fire shots and earn rewards based on what they hit. Different fish carry different point values. It is a more interactive format than standard casino games and is popular with players who prefer gameplay with visible action rather than table-based mechanics.

If your connection drops during a live casino game, any bets already placed before the disconnection are still valid and will be settled based on the round outcome. When you reconnect, your account balance will reflect the result. If you believe there was an error in settlement during a disconnection, contact support with the approximate time and game session details.

Yes. Bingo rooms on ont4 run continuously throughout the day and night, with multiple rooms active simultaneously at different ticket price levels. Whether you have twenty minutes or a longer session in mind, there will be an active room available when you log in.

New registered players on ont4 are eligible for a welcome offer. After registering and making your first deposit in PKR, check your account for the available welcome bonus. The specific offer, minimum deposit required and terms are shown in your account's promotions section — these can vary and are updated periodically.

A wagering requirement means you need to place bets totalling a certain multiple of the bonus amount before bonus funds or resulting winnings can be withdrawn. For example, a PKR 1,000 bonus with a 10x wagering requirement means you need to wager PKR 10,000 in total before withdrawing. Always read the specific terms attached to any bonus offer in your account before opting in.

First, check whether you met all the conditions for the offer — some bonuses require a minimum deposit, a specific payment method or opting in before depositing. If you are satisfied you met the requirements and the bonus is still not showing, contact support through your account with the promotion name and the date of the qualifying deposit.

The ont4 VIP programme is invitation-based and open to regular active players. VIP members receive enhanced bonus offers, dedicated account support and faster withdrawal processing. Invitation is based on your overall account activity — you cannot apply directly. If your account qualifies, you will be contacted by the VIP team.

Yes. The ont4 app is available for both Android and iOS. It is lighter than the full browser version, loads quickly on Pakistani mobile data connections and keeps your session active between quick checks and longer sessions. Download instructions are on the App page. Your existing account credentials work directly on the app — no separate registration needed.

Yes. After your first manual login on the app, you can enable fingerprint or face ID in the app settings for faster subsequent access. Biometric authentication is processed entirely on your device — nothing biometric is sent to ont4's servers. This option is available on compatible Android and iOS devices.

Yes. The app provides full access to sports betting, live casino, fish games, bingo, deposits, withdrawals, account settings and responsible gaming tools. Your PKR balance, open bets and session history are the same across the app and the website — it is the same account, just accessed differently.

Log in and go to Account Settings, then the Responsible Gaming section. You can set a daily, weekly or monthly PKR deposit limit. The limit takes effect immediately. Reducing a limit is instant; increasing one requires a cooling-off period before the new higher limit becomes active.

Self-exclusion closes your access to ont4 for a period you choose — a minimum of one week, up to permanent exclusion. It takes effect immediately, with no waiting period. During exclusion you cannot log in, deposit or play, and you will be removed from all marketing communications. Full details are on the Responsible Gaming page.

Your complete transaction and session history is available in Account Settings under Activity Log or Transaction History. You can filter by any date range to see all deposits made, total amounts wagered, games played and withdrawals completed — all shown in PKR.

Log in, go to Account Settings and update your contact details there. Keep your registered mobile number current — it is used for account recovery and security notifications. If you have already lost access to your old number before updating, contact support for identity-verified account recovery.

No, never. ont4 support does not need and will never ask for your account password. If you receive any message from someone claiming to be ont4 support and requesting your password or login credentials, do not respond and report it through your account immediately. This applies to messages received via any channel.

Support is available 24/7 through the help section of your ont4 account once you are logged in. Support can assist with account queries, payment issues, bonus questions and technical problems. For general questions before you register, the contact email is listed in the footer of the site.